Frequently Asked Questions

If you can't find your question here, please contact us at cs@QualityCustomAnnouncements.com.

 
What is your turnaround time?

Your proof will be emailed to the address provided in the order within 2 business days after your order and photographs have been received.

 
How long will it take to receive my cards/invitations/others?

Publishing/Printing time varies. We usually ship in 3-5 days excluding weekends after we receive your final approval. The time you receive them will vary according to the shipping method that you select. You may select next day, 2nd day or ground (approximately four to five business days) shipping.

 
How many lines can I fit on an invitation?

Our announcements allow different number of lines of text according to the design. When you are considering a card, look at the text used in that particular card. You can change the wording but not the space allocated for text.

Can I change the font recommended?

We recommend fonts that go best with a particular card. However, if you feel strongly that you would like a different font, if it fits in the card, we will gladly use it. We would let you know in advance before making the proof.
 
Can I see what my card/invitation/announcement will look like
before it is printed?

Yes, we will email a proof of the card to the email address supplied in your order. This proof will have to be accepted by you before we start production of your cards. You can do this by pressing “Reply” in your email and typing “Approved by (your name).”

The proof is an exact image of the card with the text that will be printed on your announcements so please check it carefully. We are happy to make one change at no extra charge, but please note that making changes will delay production as we will have to send you another proof for approval before we can begin production. Extra changes, after the first one, will be charged at a rate of $10 each.

 
What should I look for in the proof?

Please carefully review all ordering information: product number, quantity, ink color, shipping address, wording, spelling, layout, etc. Upon approval, announcement and/or invitations will be printed exactly as shown. There is no return or refund on custom printed items. While Quality Custom Announcements strives to provide the highest quality of service, Quality Custom Announcements is only responsible for the order as approved. Aesthetic issues are solely at the discretion of Quality Custom Announcements.

 
Can I make changes after I send you my approval?

Chances are very slim. Once we receive your final approval, your order is scheduled for printing.  Printing is scheduled in the order they are received and typically printed the day following receipt of final approval.  We recommend that you spend as much time needed reviewing the proof before you send your final approval.

 
Do I have to pay by credit card?

Yes, at this time we are only accepting credit card payments thru our Secure Online Ordering. Your order will not be processed until credit card payment is approved.

 
Which credit cards are accepted?

QualityCustomAnnouncemets.com accepts American Express, MasterCard, and Visa.

 
Is it safe to order online from QualityCustomAnnouncements.com
using my credit card?

Absolutely. We take every precaution to ensure your transaction is safe, encrypting your information and sending it over the Internet using the latest SSL (secure socket layer) technology. It is a security protocol that encrypts all of your connections with a Web server. SSL thwarts eavesdroppers who could "sniff" your Internet packets for sensitive information such as passwords and credit card numbers. Furthermore, we have been rated #1 in safety by the Safe Shopping Network. You can check this by going to www.safeshoppingnetwork.com.

 
Can I call you with my credit card information rather than
submitting it online?

Yes. Fill out the online order form then call Customer Service during business hours, 9:00 am to 6 pm EST to phone in your credit card info, 1-877-444-9393. If calling after business hours, leave a message and a customer service representative will contact you as soon as possible so that we can proceed with your order.

 
When is my credit card charged?

Your credit card is charged at the time you place your order. Should you need to cancel your order before we create a proof, we will issue a full refund. If we have already created your proof, we will refund all but $15. For obvious reasons we cannot cancel an order after printing.

 
Can I receive a sample?

Yes, we will send you a free stock sample of the card, invitation, or announcement you request from the www.qualitycustomannouncements.com website and one that does not have an embellishment. Cards with embellishments or from a designer have to be entered as a regular order and are sent at a cost. Please e-mail us at samples@QualityCustomAnnouncements.com or call us at 1-877-444-9393 with your request for the free samples only. Please include the product code (found on the left side of the card picture). Let us know if you have an event deadline. We will do whatever is possible to accommodate your deadline. We reserve the right to limit the number of samples provided to any one customer.

If you want a sample from one of our partner websites, Carlson Craft or Birchcraft, you must order within that website. Please note that those samples are sent at a cost, they are not free of charge.

Sample cards from designers, as specified in the description of the card in our website, must be placed as an order as they are not free of charge.

What if I receive my order and find that I missed a mistake?

Nobody likes a re-print but, they do occasionally occur. Be sure to carefully check all dates, wording, spelling, punctuation, layout, etc. to avoid costly reprints. If we make a mistake, your order will be re-printed at our expense. If an error is made out of our control, we will re-print at 25% off the original charge.

If your cards had embellishments, the charges for these will not be discounted.

 
Can I get my return address printed on the envelopes?

To have your return address printed on your envelopes, select “Print return address”  in the return address box on the order form and select the amount of envelopes you want a return address on. There is an additional charge for this service. Your return address will be printed on the back flap of the envelope.

 
How many envelopes come with in the order?

The exact amount of envelopes are included with the order. However, you may purchase additional plain white envelopes at $.15 each. Premium envelopes can be purchased separately. See related products.

 
Can I get my envelopes sent to me in advance?

Sure. We are glad to pre-ship your envelopes (within one business day of receiving your order, two to three if imprinted) for a $15 charge if with no address and $25 if with address up to 100 envelopes, $37.50 up to 150 envelopes and $50 up to 200 envelopes. Send us your information, name, address, credit card number, expiration date and telephone number to order@QualityCustomAnnouncements.com or call us at 1-877-444-9393.

 
I don't like the verse shown on a card. Is it possible to write
my own verse?

By all means. However, bear in mind that you must limit your writing to the number of lines shown in the particular card that you choose.

 
How much is shipping?

Orders will be shipped via United Parcel Service, Federal Express, AirBorne Express or U.S. Postal Service.

We regret the increase in shipping costs but it reflects the increase by carriers to us due to high energy costs.

Prices shown are for the continental U.S.A. Shipments to Alaska and Hawaii are only 2nd Day or Next Day air. You will receive a revised invoice after you place your order reflecting the shipping charges.

 If you want to know the status of your order, please contact us at order@QualityCustomAnnouncements.com and refer to your Invoice Number
(found in your Order Acknowledgement email).

Can I cancel an order?

If your order has not yet been printed, we can cancel it. Contact us as soon as possible. If you need to cancel your order before we create a proof, we can issue a full refund. If we have already created your proof, we will refund all but $15. If your order has already been custom printed, we are unable to cancel it because it is impossible for us to reuse the cards.

 
Do you charge sales tax?

As required by law, since we are a Florida corporation, a sales tax of 6.0% is added to all orders shipped to Florida addresses and a tax of 7.0% to all orders shipped to Miami-Dade addresses. No tax is charged for orders going out of state.

 
Do the announcements require extra postage?

Extra postage is only required on square cards. Consult your local U.S. Post Office for the latest rate. As of June 30, 2004, the rate for a square postage was $0.52.

 
What if I do not receive an order confirmation via e-mail?

You will receive an order confirmation message via e-mail shortly after Quality Custom Announcements receives your order. If you do not receive a confirmation of your order four hours after placing your order, there may be a problem with your order. Please contact us. See Contact Us, or email us at cs@QualityCustomAnnouncements.com.
 

 
Thank you for choosing us!